Refund policy

We’ve got you covered if something’s not right. Here’s how it works:

Return Window:
You’ve got 30 days from the day your mirror is delivered to start a return.

Eligibility:
To qualify, your mirror must be unused, in the same condition you got it, and in the original packaging. If it’s been damaged, used, or repackaged, we might not be able to accept the return.

How to Start a Return:
Just shoot us an email at otakumirrors@gmail.com with your order number and what’s going on. We’ll walk you through the next steps.

Return Shipping:
Return shipping is on you, unless we sent you the wrong item or the mirror arrived damaged. In that case, we’ll handle it.

Refunds:
Once we get the mirror back and check it out, we’ll issue your refund to the original payment method. Please give us 5–7 business days to process it once it’s approved.

Final Sale Items:
Mirrors bought on sale or during promos are final sale and aren’t eligible for return.

Damaged or Defective Orders:
If your mirror shows up damaged or something’s off, contact us right away at otakumirrors@gmail.com with some clear photos. We’ll make it right.